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Faq

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Faq

Frequently Asked Questions

  • 01 What are your trade terms?

    EXW, FOB, CIF, CFR

  • 02 What are your payment terms?

    30% deposit before production, with the remaining 70% balance payable against copy of the Bill of Lading.100% Irrevocable Letter of Credit at sight.

  • 03 Do you provide OEM/ODM services?

    Yes, we produce on-demand on our OEM/ODM services, powered by innovative designs with over 10 years of experience and an equally expert factory. This end-to-end expertise allows us to deliver creative and well-crafted products.

  • 04 Do you offer samples?

    Yes, we provide samples for both existing designs and customized designs.

  • 05 How long does it take to prepare samples?

    Approximately 7 – 15 days.

  • 06 What is your MOQ (OEM/ODM products)?

    Our general MOQ is 5000 sets per item. However, for certain products, a lower MOQ of 3000 sets is available.

  • 07 Do your products comply with safety standards?

    Yes, our products meet international safety standards, including ENPackage waste 94/62/EC、Total Lead、Total Cadmium、Phthalates、15 PAHs、SCCP、Organotin、benzene、Toluene、Trichlorobenzene.

  • 08 Are your materials environmentally friendly? Can you provide FSC/REACH-certified materials?

    We use non-toxic, eco-friendly, and water-based inks. FSC/REACH-certified materials are available upon request.

  • 09 What is your typical delivery time?

    Generally 30-40 days.

  • 10 How do you protect our legal rights?

    We can sign a Non-Disclosure Agreement (NDA) to ensure confidentiality and protect mutual interests.